Position Summary
Blue Water Benefits Administrators is seeking an experienced and highly motivated Manager to lead and develop a high-performing operational team within our health care administration environment. This role is responsible for overseeing day-to-day department operations, staffing, compliance, and performance while fostering a collaborative, accountable, and service-driven culture.
The ideal candidate is a proven people leader with a strong background in medical claims processing, operational oversight, and continuous improvement who thrives in a fast-paced, growth-oriented organization.
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and motivate a team of professionals to achieve operational, quality, and service goals
- Establish clear expectations, performance standards, and development plans for all team members
- Conduct performance evaluations, coaching sessions, and corrective actions as appropriate
- Recruit, interview, hire, and onboard new team members
Operations & Performance Management
- Oversee daily departmental operations to ensure accuracy, efficiency, and regulatory compliance
- Monitor workloads, productivity, and staffing levels to meet service standards and business demands
- Develop and track departmental goals, KPIs, and continuous improvement initiatives
- Identify workflow gaps and implement process enhancements to improve quality and turnaround times
Compliance & Process Improvement
- Ensure adherence to internal policies, regulatory requirements, and client performance expectations
- Regularly review and update departmental procedures and training materials
- Collaborate with cross-functional teams to support organizational initiatives and client needs
Communication & Reporting
- Serve as a key liaison between staff and senior leadership
- Prepare and present operational reports, metrics, and improvement plans
- Promote open communication, engagement, and accountability across the team
Qualifications & Experience
- 8–10 years of leadership experience, preferably in health care administration or insurance operations
- 2–5 years of hands-on experience in medical claims processing or related functions
- Demonstrated success managing teams, workflows, and performance metrics
- Strong understanding of health care operations, compliance, and service delivery
- Excellent written and verbal communication skills
- Proven problem-solving, decision-making, and organizational abilities
- Ability to manage competing priorities in a fast-paced environment
- Consistent, reliable attendance and professionalism
Preferred Attributes
- Collaborative leadership style with the ability to inspire high performance
- Process-improvement mindset with experience driving operational efficiencies
- High emotional intelligence and strong conflict-resolution skills
- Comfort working in a growth-oriented, entrepreneurial organization
Why Join Blue Water Benefits Administrators
At BWBA, we pride ourselves on being a privately held, people-first health care administrator offering a stable, innovative, and flexible work environment. We provide:
- Competitive compensation
- Comprehensive benefits package
- Remote-friendly culture
- Experienced and supportive leadership
- Long-term growth opportunities in a secure health care industry